Frequently Asked Questions

  • Layered is an editorial destination exploring skin, aesthetics, beauty and wellbeing. Through expert-led features, practical guides and thoughtful analysis, we bring clarity to the topics, treatments and
    products shaping the industry.

  • Layered is brought to you by Wigmore Medical. For more than 30 years, Wigmore has worked alongside leading practitioners and professional skincare brands, helping shape the world of medical aesthetics.
    That experience informs our editorial, bringing trusted expertise and industry
    insight to every article.

  • Every article is researched and written by our editorial team, drawing on the insight of leading practitioners and specialists. We combine editorial expertise with clinical knowledge to make complex subjects clear, balanced and accessible.

  • Our contributors include respected aesthetic doctors, dermatologists, nurses and skincare professionals with extensive clinical experience. Their expertise helps bring depth, context and trusted perspective to our editorial.

  • We feature products because they contribute to the conversation. Whether supporting a skincare routine, complementing a treatment or explaining an ingredient, every recommendation is chosen to add context and help readers make informed choices.

  • Layered is for anyone with an interest in skin, aesthetics, beauty and wellbeing. Whether you're exploring a treatment, refining your skincare routine or keeping up with the latest developments, Layered helps you understand more before deciding what's right for you.

ACCOUNT

  • Create a Layered account to access your order history, save your details for faster checkout, and be the first to hear about new product launches, exclusive offers and editorial updates.

  • Go to the My Account page and select Forgot Password. If your email address is registered, we'll send you a link to reset your password.

  • You can update your name, address, email address and phone number at any time by signing in to your My Account page.

  • Click the unsubscribe link at the bottom of any Layered email. You can unsubscribe at any time.

ORDERS

  • Orders are usually processed and dispatched within 3–7 working days. We'll send you an order confirmation and, once your order has been dispatched, a tracking email so you can follow its progress. You can also sign in to your Layered account to view your order status and order history.

  • Our orders are processed quickly. If your order was placed within the last hour (Monday–Friday, 9am–5pm), email us at info@thisislayered.com and we'll do our best to add the item before your order is dispatched.

  • If you'd like to cancel your order, please email us at info@thisislayered.com as soon as possible. We'll do our best to help before your order is dispatched.

  • First, check around your property and with your neighbours, as parcels are sometimes left in a safe place. If you still can't locate your order, please contact us at info@thisislayered.com and we'll be happy to help.

  • Please contact the delivery carrier directly to arrange for your parcel to be held, redirected or delivered on another day, where these options are available. You can find your tracking information in your dispatch email or by signing in to your Layered account.

  • If your order is being delivered by DHL, you can use your tracking link to sign up for delivery updates and manage your delivery preferences. You can also contact DHL directly to arrange for your parcel to be held or redirected to another address.

  • We don't currently accept back orders for out-of-stock items.

  • Sign in to your Layered account and visit Order History. Select the order you'd like a receipt for, then choose Print.

DELIVERY

  • We currently offer:

    • Standard UK delivery: £3.95 on orders under £50
    • Free Standard UK delivery on all orders of £50 or more

  • No. At this time, we're unable to deliver to P.O. Box or APO/FPO addresses.

  • All UK orders of £50 or more qualify for free standard delivery.

RETURNS

  • Please see our Returns & Refunds Policy for full details.

PAYMENTS

  • We accept Visa and Mastercard credit and debit cards. Payment is taken when you place your order. If, for any reason, we're unable to fulfil your order, we'll issue a refund to the original payment method within five working days.

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